Appearance
Communication
Where do you set the email address delegates see this event come from? In Event Settings, in the Email & Templates section. It is not its own menu item.
Setting a conference's sender ("From") email
Event menu > Event Settings > Email & Templates > Email & Notification Settings:
| Field | Notes |
|---|---|
| Support Email | Replies and delegate questions land here |
| Sender name | For example Cardiology Summit 2026. Blank uses the default sender name |
| Sender email | For example summit@wiredin.ae. Blank uses the default sender |
| Email footer message | Rich text, added to every email for this event |
| Notify organizer of new orders | Switch. Sends an alert to the organizer email for each new registration |
Click Save.
Before you set a custom sender, verify the domain
The sender email's domain must be verified with Mailjet before you use it. Calix does not check this for you. An unverified sender's emails will fail or land in spam. You will hear about it from a delegate, not from Calix.
Setting a client's own domain (not @wiredin.ae)? Confirm with whoever manages the Mailjet account that the domain is verified first.
The organizer name and email
Delegates also see the organizer's name and email: on the registration page and in their emails. These come from the organizer, not from this event. Check them on the Organizer card at the top of Event Settings, and click Edit to change them.
The event's Support Email is copied from the organizer email only when the event is created. If you change the organizer email later, update Support Email too, or delegates see two different addresses.
What delegates receive
When someone registers (no approval), two emails go out automatically:
| Subject | |
|---|---|
| Registration confirmation, to the person who filled in the form | "Your registration is confirmed" |
| Registration email, to each delegate | "Your registration for (event name)" |
The registration email has a View Registration button. That page shows the delegate's QR code. For a single delegate, both emails go to the same person.
With approval switched on, see Invitation-Only and Approval.
Custom wording for these two emails can be set under Email & Templates (templates). Most events do not need this.
Other ways to email delegates
| Screen | What it sends |
|---|---|
| Messages > Compose | Your own message, to everyone, by registration type, by tag, or to individuals. Can be scheduled |
| Delegates > row menu > Resend registration email | The registration email again |
| Approvals > Send confirmations / Send declines | Registration emails, or your decline message |
| Evaluation > Email evaluation invite | The evaluation link |
| Certificates > send | The certificate PDF |
Related
- Event Setup: the rest of Event Settings.
- Registrations & Check-in: delegates, check-in and walk-ins.